Medical Administration Officer

The Chief, Business Office collaborates in a team-oriented, customer-driven, professional environment to develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower patients and their families; enhance the customer experience with human interactions and therapeutic alliances; and promote the coordination, continuity, and integration of care.

Duties include, but are not limited to: Formulates and issues policies, through the Director, relating to the broad areas of Health Administration and Community Care. Participates in Daily Management System (DMS), which includes the coordination of service- level huddle, attending and coaching the huddles of subordinates, participating, and facilitating the Administrative Chief's huddle on behalf of the Associate Director (GS-15), and participation in the Enterprise Huddle. Partners with and advises Healthcare Group (HCG) Chiefs in the high-level coordination of facility wide management of clinic setup, encounter management/completion, medical documentation, scheduling, and Patient Preferred List), procedures, directives, and practices in daily operations.

Formulates and issues policies, through the Medical Center Director (MCD), relating to the broad area of health administration. Design and implement internal and external customer service studies to analyze/evaluate study results and data to identify opportunities and gaps, engage in process improvement activities, and/or track goal/objective progress. Advise and provide regular reports to Executive Leadership on Business Office activities and support of administrative clinic management for the Medical Center.

Designs and implements studies such as gap analysis, population modeling, service demand, needs assessment, Strength/Weakness/Opportunity/Challenges (SWOC), make/buy analysis, and other studies to analyze results/data to develop both short and long-range strategic direction/plan and annual business plan to the MCD to inform decisions in staffing levels/distribution, space, equipment, contract, budget/spend plan, education/training plan, and tactical objectives. Has oversight for the selection of Community Care providers, provides feedback for the facility on the adequacy of the Network of Community Providers, and assists with the review of quality metrics in the community, and identifies gaps and issues on behalf of the facility. Develops both long and short-term goals, policies and plans for the organization by coordinating the medical administration needs of the medical center.

Identifies trends, accomplishments and/or deficiencies related to the program to devise solutions or propose alternate courses of action. Communicates and coordinates with appropriate medical center personnel, Resource Management personnel and VISN staff to overcome technical data collection concerns, software use, and validation of workload accuracy. Analyzes and evaluates the effectiveness of the Medical Center clinical center operations and program in meeting established goals and objectives.

Evaluates the state and VISN wide programs against short and long-range objectives. Work Schedule: 7:30am - 4:00pm, Monday-Friday Telework: This position is eligible for situational, ad-hoc telework Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer/PD136960 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized