Program Specialist

The Program Specialist plays a vital role within San Francisco Primary Care leadership, providing essential analytical and operational support to the Supervisory Health System Specialist. The employee is responsible for assisting with monitoring, and interpreting a wide range of performance-based metric reports-such as clinic wait times.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Duties to include but not limited to the following: The Program Specialist is responsible for the overall analysis of the Primary Care (SF) performance measures within this medical center using the databases available at the local VISN and national level such as but not limited to Pharmacy Benefits Management (PBM), VSSC database etc. Collects, distributes and analyses data for Primary Care (SF) performance measures and distributes it at least weekly to all the primary care providers (separates the data for the resident providers) at the facility (Medical Practice and Women's clinic).

Identifies and recommends ways of eliminating, combining, simplifying or improving procedures and processes. From reports submitted measures the progress and effectiveness of operations against objectives. Monitors and analyses the trend over a period of time on improvement of measures.

Monitors and analysis for performance measure improvements by an individual provider. The Program Specialist conducts various computer related projects assigned by the SHSS for Primary Care (SF). These duties will encompass matters related to performance measures, data capture, cost effectiveness studies and analytical duties.

It also works with the data analyst from the Chief of Staffs office to provide data for provider profiling and performance pays. Attends all clinic reviews to discuss issues/problems surrounding performance measures or scheduling issues. Typical assignment requires skill in conduction and detailed analyses of complex functions, work processes including past, present performance measures, scheduling, trends in improvement etc. Stays abreast of new performance measures, databases and computer programs.

Other related duties may be assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD08108A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized