Health System Specialist (Education and Compliance Program Manager)

This Health System Specialist (Education and Compliance Program Manager) position is organizationally located on the Clinic Practice Management Team under the Chief of Staff Office at the VA Boston Healthcare System (Jamaica Plain campus).

Oversees the standardized national tracking tool and ensures compliance for the completion of biannual audits for all scheduling staff. Coordinates the development and implementation of clinic management and operations related training for mandated staff throughout the medical center. Provides ongoing tracking and monitoring of the completion of mandatory trainings in coordination with the employee education and compliance staff for all scheduling staff with access to scheduling keys and menus.

Assists in the education and monitoring of profile indicators to eliminate issues with consult management, clinic utilization and efficiencies, clinic cancellations, recall, delinquency, missed opportunity rates and electronic wait lists. Designs training and educational tools and resources to improve the reliability, proficiency, effectiveness and accuracy of clinic management practices for staff throughout the medical center. Manages the coordination and implementation strategies for scheduling related software and hardware. Assesses individual needs to determine appropriate level of access related to scheduling menus and keys and clinic profiles for staff throughout the medical center.

Provides ongoing reviews and monitoring to ensure staff who are granted access to these menus, keys, and profiles are in compliance with mandatory training requirements and notifies services and supervisors when compliance lapses. Provides data, reports, and materials to demonstrate the compliance of the ambulatory care staff as it relates to clinic management. Assists staff with the aspects of clinical care related to compliance with training and education to improve accuracy and efficiency of clinic management and operations.

Oversees the operations training, education and accuracy of scheduling and clinic management practices upon request for both audits, site visits, and per leadership. Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.

EST Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: This position may be authorized for ad-hoc telework which occurs on an occasional, non-routine basis and is utilized to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Financial Disclosure: Not Required Position Description Title/PD#: Health System Specialist (Education and Compliance Program Manager)/PD523-00709-O and PD523-00716-O Promotion Potential: This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11. At the GS-9 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11.

Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Notifications: This position is not a Bargaining Unit position. This position is covered by locality-based comparability pay. Current and permanent Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action).

The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.