Senior Program Analyst (Systems Analysis) (Senior Case Management Specialist)

This position is in the Office of the Chief Information Officer (OCIO), Enterprise Applications, Mission Systems Branch. The Branch is responsible for planning, developing, implementing, managing and supporting data processing, telecommunications, and information resources management systems for HQ and Field offices of the National Labor Relations Board (NLRB). This position is responsible for application development, operations and maintenance, information architecture and more.

As an Senior Program Analyst (Systems Analysis) (Senior Case Management Specialist), GS-0343-13, your typical work assignments may include: Providing consultation services to the modernization development team and the customer community, advising on legacy system failures, technical debt, and prioritization of modernization efforts. Gathering requirements and analyzing data, developing recommendations for resolving system inefficiencies, and preparing detailed statistical reports to track progress and identify areas for further enhancement. Collaborating with officials from other organizational components within the agency to identify system deficiencies and recommend process improvements for legacy or modernized case management systems. Developing guidelines, requirements, and training documentation to ensure that end-user operational guides are kept up to date. Participating in the development and deployment of new systems or system updates, including performing system testing to ensure that all requirements are met, and programming deficiencies are eliminated.

Performing other duties as assigned.