Military Service Coordinator

The Military Services Coordinator (MSC) in the Veterans Benefits Administration (VBA). The MSC performs liaison activities and conducts regular visits to out-based locations to assist active duty personnel in filing for future VA benefits. MSCs provide benefits dissemination briefings and claims intake to transitioning active duty, reservists and guard members as well as to Veterans throughout the community during Outreach programs and events.

Specific duties include: Conduct comprehensive transition assistance briefings to large groups of service members using a wide range of briefing techniques and communication skills. Prepares briefing slides and content for specific topic briefings for military and community events Perform liaison activities with Military command structures to properly schedule and conduct transition briefings. Explains benefits programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, & inputs data necessary to properly develop claims.

Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim forms. Serves as intake specialist ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed for processing. Demonstrates ability to work independently, adjust to changing work schedules and locations and to handle differences in opinions in a businesslike fashion.

Recommend changes to work processes and/or policies to enhance customer service Consistently and conscientiously exercise sound and equitable judgement in applying stated laws, regulations, policies and procedures to ensure dissemination of accurate information. Prepares, composes or review correspondence prepared for the purpose of obtaining and supplying information. Promotion Potential: None, this position is at the full performance level.

Work Schedule: Full time, Monday through Friday, 8:00am - 4:30pm. Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval.

Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Military Service Coordinator; PD39669A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit: Yes