Medical Support Assistant

The purpose of this position is to provide frontline service, manage appointment and pharmacy systems, direct patient care, and perform receptionist duties for the pharmacy department. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Serve as the primary point of contact for pharmacy patients by providing customer service, responding to inquiries, verifying patient eligibility, and coordinating prescription processing while ensuring confidentiality and compliance with Indian Health Service (IHS) policies. Manage pharmacy intake operations by utilizing Resource Patient Management System (RPMS), Electronic Health Record (EHR), ScriptPro, and Rx Central systems to process prescription requests, monitor workflow queues, and communicate prescription status and wait times. Coordinate patient scheduling and administrative support by maintaining accurate medical records, updating demographic and clinical information, processing referrals, and collaborating with clinical staff to ensure continuity of care.