Medical Support Assistant (Advanced)

The Sheridan VA Health Care System is recruiting for an Advanced Medical Support Assistant (AMSA) position in the Community Care Unit within the Business Office at the Sheridan VA Medical Center in Sheridan WY.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to: The Advanced MSA (AMSA) delivers expert, specialized administrative support to patients while working collaboratively within an interdisciplinary, coordinated care model. AMSA duties require advanced administrative judgment and the agile application of a broad range of clinical flow processes related to access to care across multiple clinics, specialties, and community care resources. The AMSA recommends process improvements based on current administrative guidelines and serves as an expert in utilizing a variety of advanced patient systems supporting multiple clinics and specialties involved in coordinated care delivery.

AMSAs coordinate with the patient care team in face-to-face settings to review clinic appointment availability, ensuring the needs of both clinics and Veterans are effectively met. They maintain timely and efficient communication with patients, PACT team members, community providers, supervisors, leads, and other agencies. Responsibilities include serving as the initial point of contact for CITC, including but not limited to scheduling appointments, tracking, reviewing, and responding to consults, and other elements within electronic medical records and related medical systems.

This position requires practical knowledge of computerized data entry, information processing systems and patient care software, understanding of healthcare system organization and services, familiarity with basic rules and regulations for visitors and patient care, and knowledge of standard procedures, medical records, and medical terminology. Work Schedule: 7:30am-4:00pm. Telework: Not Available Functional Statement #:52867A.

Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure: Not required.