Medical Support Assistant (Advanced) - Patient Business Service

This position is located at the Chalmers P. Wylie VA in Columbus, OH. The incumbent serves an Advanced Medical Support Assistant (AMSA) in the Patient Business Service. The incumbent performs clerical work in support of the care and treatment given to patients. The incumbent may work in the Call Center, Urgent Care, or in an interdisciplinary care team within a primary care team or specialty clinic on an infrequent basis.

Total Rewards of a Allied Health Professional Duties include but are not limited to: Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Utilize numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. The A/MSA screens/receives phone calls in a courteous and timely manner, determines the nature of request and provides the information desired using privacy rules and established clinic processes.

Schedule all appointments with the patient's input, either in person or by phone. Maintains patient confidentiality with information, per HIPAA requirements. Daily review of active/pending consults.

Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues. Work Schedule: Monday through Friday; 8:30 a.m.

to 5:00 p.m. Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available; Ad-hoc Virtual: This is not a virtual position. Functional Statement #:91463-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized