Advanced Medical Support Assistant

This position is located in the HAS but will provide service to Primary Care. The Advanced Medical Support Assistant is a key member of the Patient Care Team providing crucial administrative advise and guidance. Responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

The Advanced MSA supports the Facility Wide with ongoing management of contacting veterans and their caregivers for scheduling, canceling, and re-scheduling appointments and/or consults; entering no-show information; preparing for clinic visits; verifying and updating demographics and insurance information; processing records from outside medical care, and obtaining copies of form DD214 (Report of Military Separation) as needed for eligibility and benefit determination. Duties may include, but are not limited to: a. Knowledgeably utilizes VA scheduling software including the Electronic Health Record, ISS, VS GUI and Virtual Care Manager in establishing patient appointments within the appropriate desired date. b. Adheres to scheduling protocol on patient outreach attempts and ensures appointments entered in ISS are accurately reflected in CPRS.

c. Appointments are cancelled/rescheduled according to established protocols and informational note is entered in CPRS. d.

Patients receive a call 24-hours in advance and are reminded of scheduled appointments. e. Verifies and updates demographic and eligibility information in computer systems.

f. Refers all questions requiring immediate medical or clinical attention to the appropriate health care team member. The incumbent utilizes various reports to complete assigned tasks, such as EARR (Error Action Required report), 1st time appointment reports, consults due reports, and other national, VISN, and locally developed reports.

Additional day to day tasks includes, but may not be limited to: a. Assists in the update, development, and maintenance of program materials, packets, and other printed materials. b.

Assists with the orientation/on the job training of new staff. c. Completes work orders and contacts appropriate staff when requested to support the environment of care.

d. Prepares correspondence to support the administrative functions of the assigned team; all correspondence is neatly formatted and checked for appropriate spelling and grammar, all documents are the current version, and outgoing Certified mail meets USPS standards. e.

Participates in scheduling/phone audits and reviews to ensure effective scheduling practices. f. May have other administrative duties assigned, including but not limited to records management. The incumbent provides support for the Health Administration Service and also cross trained in many of the specific job functions of other support staff performing duties such as resulting consults, scanning, and providing front desk coverage. This versatility enables the incumbent to provide cross coverage for time sensitive administrative duties needing completion when those staff with primary responsibility are unavailable.

Work Schedule: Monday - Friday; 7:00am-3:30pm or 7:30 am -4:00pm Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Functional Statement #: 91463VS Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized